Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Purpose

How We Use Data

We use personal data to operate and maintain the website, respond to enquiries, manage submissions related to financial disputes, provide requested information, monitor security, prevent misuse, analyse site performance, and keep internal records. We may also use data to comply with legal obligations, support audits, and handle disputes or claims involving the site or its users.

Processing is limited to operational needs connected with the website and its subject matter.

02 · Sharing

Service Providers

We may share personal data with vendors and other service providers that support hosting, security, analytics, communications, and site administration. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality and security measures. We do not authorise them to use personal data for their own unrelated purposes.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with law, court orders, lawful requests, or other binding legal obligations. We may also share information to establish, exercise, or defend legal claims, including matters connected with financial disputes, fraud prevention, or the protection of rights and property.

Disclosure may be required to meet legal duties or respond to valid process.

Privacy email

[email protected]

Telephone

+65 8107 1094

Mailing address

585, Ang Mo Kio Ave 3, Singapore, SG

Privacy enquiries

Contact Page

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. In some cases, we may also consider objections to certain processing or requests to limit further use of data. We may decline a request where the law allows us to do so, including where the information must be kept for dispute handling, security, or compliance purposes.

Available rights depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To protect privacy and prevent misuse, we may ask for information needed to verify a request before taking action. We will review each request in accordance with applicable law and respond within a reasonable period. If we cannot fully comply, we will explain the main reason where permitted.

Requests are handled after we confirm identity and assess any legal exceptions.

Data Retention

Retention of Data

We retain personal data for periods that are reasonable in light of the purpose for which it was collected, the need to maintain business records, and any legal or regulatory obligations that apply. When data is no longer required, we will delete it, anonymise it, or securely archive it where deletion is not immediately appropriate. Some records may be kept longer if they are needed to resolve disputes, enforce agreements, or comply with law.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or the features of the site. When changes are material, we will take reasonable steps to draw attention to the revised notice. The version posted on the site applies from the date shown unless a later effective date is stated.

We review this notice from time to time and record the effective date of material revisions.

Data We Collect

We may collect identifiers and contact details, dispute-related information that a user chooses to provide, account or inquiry records, technical data such as device and browser information, and usage data about pages viewed and actions taken on the site. In a financial disputes context, this may include information relevant to a complaint, claim, or case summary that is submitted through our forms or communications.

The categories collected depend on how a visitor uses the site and submits information.

Sources of Data

We collect personal data directly from users when they complete forms, send messages, or otherwise interact with the site. We also receive data automatically through the operation of the website, including server logs, browser signals, and cookie-based analytics. Where permitted, we may also obtain information from service providers that support hosting, security, or site functionality.

Information may come from direct submissions, site activity, and limited technical logs.

Types of Cookies

The site may use essential cookies needed for security, page delivery, and basic functionality. We may also use preference cookies to remember settings and analytics cookies to understand how the site is used and to improve performance. Cookies may be session-based or persistent, depending on their purpose and lifespan.

We use a limited set of cookies for operation, preference, and measurement purposes.

Cookie Controls

We use standard browser and device controls to manage cookies and similar technologies. Users may block or delete cookies through their browser settings, and some browsers allow preferences to be set for certain categories of cookies. If cookies are disabled, parts of the site may not function as intended, especially features that rely on session management or security checks.

Cookie settings can usually be adjusted in the browser, though some functions may be affected.